Customer Survey

Customer Survey

BST Systems would like to find ways to provide better products and services to our customers. Please indicate your level of satisfaction with regard to the following subjects utilizing the rating spaces provided below. It is encouraged that this form be distributed to other departments within your company that have interfaced with BST Systems. Your input on any of these subjects is appreciated. An area has been provided at the end of each section to allow for comments and/or recommendations for areas of improvement. Please Contact Us if you would like more information.

I. Product

Overall Design

0 - Not Applicable
1 - Dissatisfied
2 - Somewhat Dissatisfied
3 - Somewhat Satisfied
4 - Satisfied
5 - Very Satisfied

Compliance w/Customer Requirements

0 - Not Applicable
1 - Dissatisfied
2 - Somewhat Dissatisfied
3 - Somewhat Satisfied
4 - Satisfied
5 - Very Satisfied

Comments

II. Quality

Product Quality

0 - Not Applicable
1 - Dissatisfied
2 - Somewhat Dissatisfied
3 - Somewhat Satisfied
4 - Satisfied
5 - Very Satisfied

Quality System Effectiveness

0 - Not Applicable
1 - Dissatisfied
2 - Somewhat Dissatisfied
3 - Somewhat Satisfied
4 - Satisfied
5 - Very Satisfied

Quality of Documentation (Operating Procedures, Test Procedures, etc.)

0 - Not Applicable
1 - Dissatisfied
2 - Somewhat Dissatisfied
3 - Somewhat Satisfied
4 - Satisfied
5 - Very Satisfied

Quality Problem Resolution

0 - Not Applicable
1 - Dissatisfied
2 - Somewhat Dissatisfied
3 - Somewhat Satisfied
4 - Satisfied
5 - Very Satisfied

Overall Corrective Action/MRB Responsiveness

0 - Not Applicable
1 - Dissatisfied
2 - Somewhat Dissatisfied
3 - Somewhat Satisfied
4 - Satisfied
5 - Very Satisfied

Comments

III. Engineering

Engineering Capability

0 - Not Applicable
1 - Dissatisfied
2 - Somewhat Dissatisfied
3 - Somewhat Satisfied
4 - Satisfied
5 - Very Satisfied

Technical Problem Resolution

0 - Not Applicable
1 - Dissatisfied
2 - Somewhat Dissatisfied
3 - Somewhat Satisfied
4 - Satisfied
5 - Very Satisfied

Program Problem Resolution

0 - Not Applicable
1 - Dissatisfied
2 - Somewhat Dissatisfied
3 - Somewhat Satisfied
4 - Satisfied
5 - Very Satisfied

Timeliness of Responses

0 - Not Applicable
1 - Dissatisfied
2 - Somewhat Dissatisfied
3 - Somewhat Satisfied
4 - Satisfied
5 - Very Satisfied

Engineering Service and Support

0 - Not Applicable
1 - Dissatisfied
2 - Somewhat Dissatisfied
3 - Somewhat Satisfied
4 - Satisfied
5 - Very Satisfied

Comments

IV. Timeliness of Deliveries

Meets Delivery Schedule

0 - Not Applicable
1 - Dissatisfied
2 - Somewhat Dissatisfied
3 - Somewhat Satisfied
4 - Satisfied
5 - Very Satisfied

Comments

V. BST Responsiveness to Customer

Responsiveness of Program Manager

0 - Not Applicable
1 - Dissatisfied
2 - Somewhat Dissatisfied
3 - Somewhat Satisfied
4 - Satisfied
5 - Very Satisfied

Responsiveness of Field Representative(s)

0 - Not Applicable
1 - Dissatisfied
2 - Somewhat Dissatisfied
3 - Somewhat Satisfied
4 - Satisfied
5 - Very Satisfied

Responsiveness of Contracts Department

0 - Not Applicable
1 - Dissatisfied
2 - Somewhat Dissatisfied
3 - Somewhat Satisfied
4 - Satisfied
5 - Very Satisfied

Comments

VI. Problem Resolution

Technical

0 - Not Applicable
1 - Dissatisfied
2 - Somewhat Dissatisfied
3 - Somewhat Satisfied
4 - Satisfied
5 - Very Satisfied

Program / Other

0 - Not Applicable
1 - Dissatisfied
2 - Somewhat Dissatisfied
3 - Somewhat Satisfied
4 - Satisfied
5 - Very Satisfied

Comments

VII. Proposals

Timeliness

0 - Not Applicable
1 - Dissatisfied
2 - Somewhat Dissatisfied
3 - Somewhat Satisfied
4 - Satisfied
5 - Very Satisfied

Quality

0 - Not Applicable
1 - Dissatisfied
2 - Somewhat Dissatisfied
3 - Somewhat Satisfied
4 - Satisfied
5 - Very Satisfied

Factfinding / Negotiation / Agreement Process

0 - Not Applicable
1 - Dissatisfied
2 - Somewhat Dissatisfied
3 - Somewhat Satisfied
4 - Satisfied
5 - Very Satisfied

Comments

VIII. Overall

BST's overall performance as compared to its competitors

0 - Not Applicable
1 - Dissatisfied
2 - Somewhat Dissatisfied
3 - Somewhat Satisfied
4 - Satisfied
5 - Very Satisfied

Comments

Your Information

Company *Required Field

Department

Additional Comments and Suggestions

Comments

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